KPI Certification

Performance Management Measures to
Drive Improvement

 This 5-day program is designed to help participants understand the fundamentals of performance management, then successfully develop, deploy, and manage meaningful KPIs for strategic, operational, or program management. Key Performance Indicators, or KPIs, are a key part of any strategic management system, as they are critical to assessing the effectiveness of strategy implementation.

KPIs also help with the analysis of the gap between actual and targeted performance, and with the measurement of organizational effectiveness and operational efficiency. Strategic, operational, project, employee, and risk measures provide an early-warning system throughout an organization to help improve performance. Meaningful KPIs provide insight into whether strategies are working, and whether programs, projects, and services are on schedule, on budget, and delivered effectively.

Learning Objectives

• Performance management as a key strategic and competitive differentiator
• Theory and application of corporate performance management through various frameworks for goal setting and KPI development 
• Buy-in and a culture of continuous performance improvement
• Performance-informed budgeting and accountability 
• Best practice KPIs, performance targets, and management dashboards development
• Performance improvement of departments, teams, programs, projects, risks, and individuals 
• Communication of performance information throughout the organization to better inform decision making